At Dynamo Plumbing and Drain Cleaning, Inc. ("we," "our," or "us"), your privacy matters. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, schedule appointments, or interact with us via phone, email, or SMS/Text Messaging.

1. Information We Collect

We may collect the following types of information during your interactions with us:

Personal Information: Name, phone number, email address, home address, and billing/payment information.

Service Information: Details about scheduled services, service history, property details, and special requests.

Website Usage Data: IP address, browser type, device information, cookies, and browsing behavior.

2. SMS/Text Messaging Consent

If you choose to receive SMS/Text messages from us, we will collect your mobile number and consent details. By opting in, you agree to receive automated service updates, appointment confirmations, and occasional promotional messages.

Message frequency varies.

Standard message and data rates may apply.

You may opt out at any time by replying STOP or OUT.

3. How We Use Your Information

Your information helps us:

Schedule, manage, and confirm plumbing services.

Communicate important updates and appointment reminders.

Respond to customer service inquiries.

Analyze and improve our website and customer experience.

4. Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We use industry-standard measures to protect your personal data from unauthorized access, alteration, or misuse. Payment transactions are securely processed through PCI-compliant platforms—we do not store complete credit card information.

6. Your Privacy Rights

SMS/Text Opt-Out: Reply STOP or OUT to discontinue messages.

Email Opt-Out: Use the “unsubscribe” link in any promotional email.

Access or Update Information: Contact us to view, correct, or delete your personal data.

7. Cookies & Website Tracking

Our website may use cookies and similar technologies to enhance user experience and track website performance. You can adjust your cookie preferences through your browser settings.

8. Changes to This Policy

We may periodically update this Privacy Policy. Updates will be posted here with a new effective date. Your continued use of our services implies acceptance of these changes.